Skip to content
Looking for the AI community?
TAI Labs
Start learning

Business Skills · Available

Tai Labs Certified Business Operations Professional

TAI-OPS

Reads the numbers, maps and fixes a broken process, thinks like a product person, and owns a customer relationship after the sale.

Effort
9 weeks
Level
Professional
Passing
75%
Earn this certification Verify a credential
Tai Labs Certified Business Operations Professional — Process swim-lane diagram resolving into a health-score dialTAI-OPSProfessional certificationBusiness Operations & Process

Competency blueprint

Assessment weighting is published up front — 20% knowledge, 30% labs, 20% portfolio and 30% capstone.

  • Financial and data literacy

    30%

    P&L reading, budgeting and reading a dashboard critically

  • Process improvement

    25%

    Process mapping, root cause analysis and redesign

  • Product thinking

    20%

    Prioritisation, user research and spec writing

  • Customer success

    25%

    Onboarding, health scoring and renewal-to-expansion motion

Assessment blueprint

Knowledge

20%

Labs

30%

Portfolio

20%

Capstone

30%

75% overall to pass. The capstone must pass independently of every other score. Two retakes per assessment window; capstone may be revised twice within 90 days.

Capstone

Map, diagnose and redesign a real process, and build a health-scoring model with a 90-day plan.

Modules

  • Financial literacy for managers
  • Data literacy for decision-makers
  • Product thinking for non-PMs
  • Operational excellence and process improvement
  • Customer success management