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Industry and Professional Function · Planned

Tai Labs Certified AI Customer Experience Professional

TAI-AICX

Builds an AI service system that uses company knowledge, acts within permission and escalates safely.

Effort
9 weeks
Level
Professional
Passing
75%
Verify a credential
Tai Labs Certified AI Customer Experience Professional — Conversation network, support knowledge graph and human-handoff nodeTAI-AICXProfessional certificationAI Customer Experience

Competency blueprint

Assessment weighting is published up front — 20% knowledge, 30% labs, 20% portfolio and 30% capstone.

  • Service design

    25%

    Strategy, workflow mapping and knowledge base

  • Agents

    30%

    RAG, chat and voice agents, routing

  • Human handoff

    25%

    Agent assist, escalation and quality assurance

  • Measurement

    20%

    Analytics and ROI

Assessment blueprint

Knowledge

20%

Labs

30%

Portfolio

20%

Capstone

30%

75% overall to pass. The capstone must pass independently of every other score. Two retakes per assessment window; capstone may be revised twice within 90 days.

Capstone

Build a functioning AI customer-service system that uses company knowledge, takes permitted actions, escalates safely and measures quality.

Modules

  • AI customer-experience strategy
  • Support workflow mapping
  • Knowledge-base design
  • RAG for support
  • AI chat agents
  • Voice AI agents
  • Ticket classification and routing
  • Agent-assist systems
  • Personalisation
  • Escalation and human handoff
  • Quality assurance
  • Support analytics and ROI